Return and Refund:
If any of the customers want to return the item for a full refund, then make sure the customer falls under the following terms and conditions:
- Customer can return the item within 14 days of delivery.
- Make sure the item must be in its original condition, the same as you received.
- The item must be packed in its original packing or in resalable condition.
- No harm to the product or packaging as well.
- Assembly not attempted.
- No modifications accepted.
- The item must be complete, with no parts missing.
- If you want the refund, then you must return the item first.
Return and Exchange:
If any of the customers want to exchange their product with another one, then the exchange is possible within 30 days, and the customer must fulfill the following terms and conditions:
- The customer needs to pay the courier charge (depends on the area you live).
- The item must be packed in its original packing.
- The item must be the same as received.
- No harm to the product.
- Packing must not be opened.
- Must be in resellable condition.
Change of Mind or Order Cancellation:
If you have a change of mind after placing your order, then the order cancellation will be accepted, but some terms and conditions apply:
- If you’ve changed your mind about an order, you can cancel it within 24 hours of placing it.
- If your order has already shipped, you’ll be responsible for the return shipping charges.
- If the item is delivered already, then a return will be possible but must fulfill the following conditions:
- You need to afford the courier charges.
- The item must be packed in its original packing.
- No harm to the product or packaging.
- The item must be inspected by our professional before accepting the return.
- Once the item is returned to us, we will process the funds.
Defected or Damaged Item:
If you are looking for a secure platform to buy your dream furniture to make your home look more decent or luxurious, then you are at the correct site because Serenity Selection offers you quality stuff with a manufacturing guarantee or warranty.
Note:
- If you receive a product that is defective or damaged, then please let us know within 2 to 3 working days because after that the courier will not accept the claim. In most cases, the item is damaged by the courier during transit.
- If you receive a defective or damaged item, we are responsible for sending a replacement part to you, but you need to inform us within 2 or 3 working days after the delivery is made.
- If the customer damages the product themselves, then replacement is possible, but the customer needs to pay the price for the part.
- If there is any manufacturing defect, then we are responsible for replacing the part.