Money Back Guarantee – Serenity Selection
This is to make sure that every purchase you make with us is secure end-to-end. We, Serenity Selection, are the pioneers of Modern Furniture in the UK. We provide you with quality products at a very reasonable price range, and we are the only ones who offer you a 30-Day Money Back Guarantee. If you encounter any issue with your purchase, such as receiving an item that differs from your order or goods that are damaged or defective, it’s our responsibility to resolve the matter as per your request.
Money Back Guarantee
Here’s what you need to know:
How do we sort out your issue?
If you have any issues with your purchase, simply inform us via our official contact details provided on our website. We will address your concerns by:
- Offering you some sort of partial discount.
- Replacing the defective or damaged part.
- Collecting the whole product and refunding your money.
“So, you know you’re in safe hands with Serenity Selection.”
Submit Your Request:
- Via our website.
- Attach images of the product showing the issue.
- Get the item replaced or your money back!
Conditions:
- If a customer orders the wrong product themselves, we are not responsible for this.
- If you damage the product yourself during assembly, replacement is possible, but you will need to pay for the replacement part.
- If you change your mind after receiving the goods, ensure that:
- The item is packed in its original packaging or in resellable condition.
- You cover the courier charges or return the item yourself.
- If you have assembled the product or attempted to assemble it, returns are not acceptable.