Company Terms and Conditions
To foster a friendly environment with our customers and avoid any inconvenience, we introduce some terms and conditions that must be followed by both customers and sellers.
All these terms and conditions are made under the supervision of our higher management. These terms and conditions are based on the rights of customers and sellers. Some of these are given below.
Delivery Info
If you’re looking for free and fast delivery all over the UK, then Serenity Selection is the company for you. Serenity Selection offers free delivery to UK Mainland on all of our furniture, like wardrobes, sofas, sofa beds, and bedroom sets as well. So, you can be sure that you’ll get your new furniture quickly and without any hassle. Whether you’re in London, Manchester, or Edinburgh, Serenity Selection can deliver your new furniture right to your doorstep. So why wait? Order your new furniture today!
Note:
- Free Delivery is available all over the UK.
- Our courier must inform the customer before the exact date of delivery to make the whole process smooth.
- Your item will be delivered according to the estimated time defined on your order.
- The courier company delivers your item inside your home. If you live on the ground or first floor, then no charge is applied to take the item inside, but if you live on the second or above floor, the courier will charge you an extra £10 for each floor. However, if your floor has a lift, no charge will apply.
- If the customer refuses the delivery, the delivery charge will be deducted from the customer’s total.
Delivery Address Upgradation:
If any customer wants to upgrade their address, they must inform us before order dispatch because once the order is dispatched, it is very difficult to hold the delivery with a courier.
If the item is already out for delivery, we will charge for the courier service again to reschedule the delivery to a different address.
Money Back Guarantee:
At Serenity Selection, we offer a Money Back Guarantee on all of our furniture products. This way, you can be sure that you’re getting the best quality furniture for your home. If for any reason you’re not satisfied with your purchase or the product has any defect or damaged part, simply return it within 30 days for a full refund. We want you to be happy with your purchase, and we’ll do whatever it takes to make sure you are.
Some terms and conditions must apply:
- If there is any issue with the quality of the product, you can claim this within 3 days after your delivery.
- Your issue will be resolved by taking the following measures:
- Item must be the same as received.
- Item must be packed in its original packing.
- By offering some sort of partial discount.
- By replacing the defected or damaged part.
- By collecting the whole product for a full refund.
- If any customer orders the wrong product themselves, we are not responsible for this.
- If you damage the product yourself during assembly, then a replacement is possible, but you need to pay the price for the part.
- If you have changed your mind after receiving the goods, the item must be packed in its original packing or in resellable condition, and you need to pay the courier charge or return the item yourself.
- If you have assembled your product or attempted to assemble it, then return is not acceptable.
Defected or Damaged Item:
If you are looking for a secure platform to buy your dream furniture to make your home look more decent or luxurious, then you are at the correct site because we are the only ones who offer you quality products with a manufacturing guarantee or warranty.
Note:
- If you receive the product defected or damaged, please let us know within 2 to 3 working days, because after that, the courier will not accept the claim, as in most cases, the item is damaged by the courier during transit.
- If you receive a defective or damaged item, we are responsible for sending the replacement part for you, but you need to inform us within 2 or 3 working days after the delivery.
- If the customer damages the product themselves, a replacement is possible, but the customer needs to pay the price for the part.
- If there is any manufacturing defect, we are responsible for replacing the part.
Return and Refund:
If any of the customers want to return the item for a full refund, then ensure the customer falls under the following terms and conditions:
- Make sure the item is in its original condition, the same as you received.
- The item must be packed in its original packing or in resalable condition.
- No harm to the product or packaging.
- Assembly should not be attempted.
- No modification accepted.
- The item must be complete, with no part missing.
- If you want the refund, you must return the item first.
Return and Exchange:
If any customers want to exchange their product with another one, the exchange is possible within 30 days and the customer must fulfill the following terms and conditions:
- The customer needs to pay the courier charge (depending on the area you live).
- The item must be packed in its original packing.
- The item must be the same as received.
- No harm to the product.
- The packing is not opened.
- Must be in resellable condition.
Change of Mind or Order Cancellation:
If you have a change of mind after placing your order, then order cancellation will be accepted, but some terms and conditions apply:
- If you’ve changed your mind about an order, you can cancel it within 24 hours of placing it.
- If your order has already shipped, you’ll be responsible for the return shipping charges.
- If the item is delivered already, then a return will be possible but you must fulfill the following conditions:
- Need to afford the courier charges.
- The item must be packed in its original packing.
- No harm to the product or packaging.
- The item must be inspected by our professional before accepting the return.
- Once the item is returned to us, we will process the funds.